Terms and Conditions

條款及細則

 
本條款適用於閣下對本網站之瀏灠及使用、透過本網站向Gourmet On-line Limited (「本公司」)訂講貨品或服務。請在使用本網頁之前仔細閱讀本條款及細則。閣下使用本網頁或其中任何部分,即表示同意閣下已閱讀本條款及細則,並且接受和 同意受本條款及細則約束。
 
一般條款
 
本公司盡力確保本網站所介紹的貨品為最新有關資料及價格,以及存貨供應量,並保留權利更改貨品的價格而不作另行通知,所有訂單須視乎相關貨品的供應情況再 作最後確認及處理。如任何貨品因缺貨而未能提供予顧客,本公司有權拒絕接受該訂單,或提供相同種類及價格的貨品以供替代。倘若我們無法提供閣下訂單上的任 何產品或服務,我們會於閣下所要求的交貨日期之前透過電話或電郵通知閣下。
 
會員
 
凡網上登記成銀卡會員,即可享送貨服務^及會員資訊服務。購物滿$800,更可免費成為金卡會員,專享全年九折優惠#
 
^送貨服務受條款約束
#不適用於特價貨品或信用卡優惠。九折優惠適用於下次購物時使用。
 
個人資料
 
閣下可能於本網站或其他方式填寫本公司一份或多份登記或申請表格,方可使用本公司產品訂購服務。填寫該等表格時,閣下即承諾提供閣下本人最新、正確、精準 及完整資料。若閣下所提供任何過時、錯誤、不實、或不完整資料,本公司有權拒絕閣下使用本網站之產品訂購服務。如閣下要求所登記的資料作任何更改,請聯絡本公司的客戶服務部。
 
確認回覆
 
當顧客成功訂貨後,本公司職員於即日或下一個工作天致電閣下,並將已確認之產品種類、數量、送貨地址及時間。如客戶需要,本公司可以電郵方式將確認資料傳送至客戶所提供之電郵地址。本公司恕不負責因客戶提供錯誤的電郵地址,或因其他非本公司所能控制之因素如通訊網絡問題、電 郵服務供應商問題等而導致電郵有所延誤或未能成功發送。
 
貨物破損及退貨更換
 
顧客於收取貨品時必須檢查貨品是否閣下所訂購之種類、數量及是否有損毀。如發現貨品與訂購之種類及數量不符或有損毀,請立即通知客戶服務部安排更換貨品。假如顧客已簽收貨品,本公司有權拒絕更換。
顧客如需要退貨,必須於送貨日起七日內致電客戶服務熱線(852)3678 0700與客戶服務員聯絡。如顧客沒有在七日內提出更換貨品,本公司有權收取HK$150行政費。
 
產品所有權
 
本公司保留該等貨品的所有權,直至顧戶結清貨款。貨品的所有風險在貨品送抵後轉移給顧客。若顧客要求將貨品放於門外,因此而導致的任何損失,我們一概不負責。
 
不可抗力
 
本公司倘若由於不可抗力的原因(包括由於天災、火災、水災、意外、暴亂、戰爭、政府政策、罷工或任何本公司不能控制的情況)而未能準確地提供閣下所需的服務,本公司均不會向使用者或任何第三者承擔任何責任。
 
付款方法
 
所有貨品之價值均以港幣計算。
所有貨品價格以訂購當日所示為準。
本公司會根據存貨供應而接受網上訂購貨品,並最終由本公司全權決定。顧客將於收取貨品的同時收到最終的購物收據以作記錄。
本公司保留權利於任何時間更改網上購物的付款方式而不作另行通知。
 
自行提取
 
顧客可到以下地址自行提取已訂購之貨品:香港荃灣青山道264-298號南豐中心2103B&C室
 
送貨服務
 
顧客凡購物滿HK$800或以上,即可享免費送貨服務。惠顧低於HK$800,送貨服務費亦只需HK$80。
 
送貨服務僅限於香港特別行政區的香港島、九龍、新界及離島(送貨費用將另行報價及以每張單計算)。送貨服務不適用於任何管制區域、酒店房間或海外。由於每日下午四時後所有車輛禁止駛入馬灣,因此馬灣的送貨時段只適用於每日上午十時至下午一時及下午二時至四時。
 
假若指定送貨地點附近50米範圍內沒有合法的卸貨區,或距離卸貨區需步行超過500米,將不獲提供送貨服務,或酌情收取額外送貨服務費。
 
送貨服務不適用於升降機不能到達的樓宇,如需送貨的樓層多於一層,將按每層每件計算(送貨費用將另行報價) 。如該送貨大廈地點有任何升降機故障而未能正常運作,本公司將會聯絡顧客更改送貨日期。
 
如閣下或收貨人士未能於約定時間內收取已訂購之貨品,本公司將保留權利向該顧客收取額外的送貨費用。
 
如顧客須更改貨品種類、數量或送貨地址及時間,顧客必須於訂貨日起七日內致電客戶服務熱線(852)3678 0700與客戶服務員聯絡。
 
當八號烈風懸掛或黑色暴雨警告生效時,送貨服務時間或會延遲,本公司將會聯絡顧客更改送貨日期。
 
本公司保留權利拒絕任何顧客送付貨品。
 
 
 
本公司保留權利修改本條款及條件。如有任何爭議,本公司保留最終的決定權。本條款及細則的英文本如與中文譯本之文義有任何歧異,概以英文本為準。

Terms and Conditions

 

This website ("www.gourmet.com.hk") operated by Gourmet On-line Limited ("Gourmet") is offered to you conditioned on your acceptance without modification of the terms, conditions, and notices contained herein. Please read these terms and conditions carefully before using the site. By using the site or any part of it, you agree that you have read these terms and conditions and that you accept and agree to be bound by them. The revised terms will take effect when they are posted.
 
General
 
Gourmet shall endeavor to make sure that details, prices and stocks availability of products on this website are up-to-date and reserves the right to change the prices without prior notice. All orders are subject to the company's acceptance at its sole discretion and stock availability. If any of the products or services in your order we are unable to fulfill, Gourmet reserves the right to offer alternative substitute products to the customer of similar value and type instead and we will inform you by phone or email before your requested delivery date.
 
Membership
 
Join our online Silver Card membership to enjoy delivery service^ and member newsletter. Join our free Gold Card membership upon purchase of $800 or more and enjoy 10% off discount all year round#.
 
^Delivery service conditions applied.
#Discount cannot be used in conjunction with other special offers or credit cards discount. Discount can be used on the next purchase.
 
Personal Information

You are required to provide us with your personal information through this website before ordering any our products. After filling out the form, you agree that you must provide current, true, accurate and complete information about yourself. If you provide any information that is outdated, untrue, inaccurate or incomplete, Gourmet has the right to refuse your current or future use of its product ordering services. If you would like to access and/or change your personal information, please kindly contact us for details.
 
Confirmation

Once you place your order, Gourmet’s staff will confirm your delivery order (products, quantities, delivery address and date) by phone in the same day or the next working day and will send you a confirmation email message if requested. Gourmet will not be responsible for any delayed or undelivered emails due to the submission of incorrect email addresses by customers, or due to issues that are out of Gourmet's control such as problems caused by Internet, email service providers, etc.
 
Breakage and Exchange
 
Customer is requested to examine the goods immediately upon delivery for any damages or deficiencies. Please lodge with our Customer Service Department to exchange the goods if you find any damages or deficiencies. If customer has signed after receiving the goods, Gourmet reserves the right to refuse your request raised afterwards.
 
Customers who would like to return or exchange any damaged products , please call our customer service hotline at (852) 3678 0700 within 7 days from the date of delivery. Otherwise, a HK$150 administration fee will be charged.
 
Title

Gourmet shall retain title in the products until full payment has been received. All risks in the products shall pass to the customer upon delivery. We aim to deliver the goods and have the goods received. But we will not bear responsibility for goods left unattended at the customer's request.
 
Force Majeure
 
Gourmet shall not be liable for any delay or failure in its performance caused by or resulting from acts of God, fire, flood, accident, embargoes, revolution, riot, war, government intervention, strikes, labour difficulties, equipment failures, or any other causes beyond the control of company.
 
Payment
 
All product prices listed are in Hong Kong dollars.
All orders are subject to company's acceptance at its sole discretion and stock availability. Customer will receive the receipt upon delivery.
Gourmet reserves the right to change the payment terms for any order without prior notice.
 
Pick up in Person
Customers can also pick up in person the products they have ordered. Our store address is:
2103B&C, Nan Fung Centre, 264-298 Castle Peak Road, Tsuen Wan, Hong Kong
 
Delivery
Delivery service is not available or delivery fee will be charged for each invoice if there is no authorized or legitimate unloading area within 50 meters of the delivery address.
 
In the event of a lift is out of order, we will inform you about receiving re-arrangement.
 
Gourmet reserves the right to charge an additional delivery fee if the recipient is not available to accept delivery at the nominated delivery time.
 
Customers is requested to call our hotline at(852)3678 0700 within the time stated above for any change of order.
 
Delivery service will be delayed if a typhoon signal No.8 or above is raised or a black rainstorm warning is hoisted. Gourmet will contact customer to re-schedule delivery time.
Gourmet reserves the right to refuse the delivery of goods to any customer at our sole discretion absolutely.
 
 
Gourmet may revise these terms and conditions at any time without prior notice. If any dispute arises, Gourmet's determination shall be final. The English version of these Terms and Conditions shall prevail whenever there is a discrepancy between the English and Chinese versions.